OpenTextâ?¢ (NASDAQ: OTEX) (TSX: OTEX), a global leader in secure information management for AI, today released new global research from Foundry, "AI Is Redefining the Role of the Knowledge Worker," revealing a sharp divide between new and mature AI adopters when realizing return on AI investment (ROAI). While enterprises are investing heavily in AI, many only achieve meaningful results when information management programs are mature enough to support AI initiatives.

The survey of 515 CIOs and other senior enterprise IT leaders shows that while nearly 70% of mature AI users are highly satisfied with their ROAI, only 42% of newer adopters felt the same. Satisfaction in ROAI is also closely tied to whether leaders trust their AI tools to handle information securely. This disconnect often leaves organizations struggling to balance AI ambition and risk.

A financial services CIO respondent described this challenge by stating, "Our business wants more AI and our security and IT are panicking because nobody knows how to secure it and run it in a well-governed way." A VP in healthcare echoed the same sentiment, noting that "AI success depends on better metadata management, stronger governance, and classification."

Maturity Drives ROAI

The research shows that the benefits of AI compound with experience. Organizations that have advanced further on AI invest more, measure success in more meaningful ways, and see stronger returns as a result.

"AI's value does not appear overnight. Real returns come when enterprises move beyond surface-level automation to solve real problems. That takes secure, well-governed information. Without that foundation, ROAI is almost impossible to achieve," said Savinay Berry, Chief Product Officer and Chief Technology Officer at OpenText. "We give organizations that foundation by simplifying information complexity, strengthening governance, and ensuring information is ready for AI."

Information Readiness Is Essential

Despite different levels of maturity, nearly all enterprises agree that information readiness is essential to unlocking AI's full value.

Additional Resources

Survey Methodology

The survey, conducted by Foundry in June 2025, captured quantitative and verbatim insights from 515 senior IT leaders across North America (59%), APAC (20%), and Europe (21%). Respondents represented organizations with an average annual revenue of $5.4 billion across industries including financial services, healthcare, technology, manufacturing, and retail.

About OpenText

OpenTextâ?¢ is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way â?? through Information Management. For more information about OpenText (NASDAQ/TSX: OTEX), please visit us at www.opentext.com.

Connect with us: OpenText Executive Thought Leadership blog Twitter�|�LinkedIn 

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Further, readers should note that we may announce information using our website, press releases, securities law filings, public conference calls, webcasts and the social media channels identified on the Investors section of our website (https://investors.opentext.com). Such social media channels may include the Company's or our CEO's blog, Twitter account or LinkedIn account. The information posted through such channels may be material. Accordingly, readers should monitor such channels in addition to our other forms of communication.

Copyright © 2025 OpenText. All Rights Reserved. Trademarks owned by OpenText. One or more patents may cover this product(s). For more information, please visit https://www.opentext.com/patents.

OTEX-G

SOURCE Open Text Corporation

SOURCE: Open Text Corporation

SOURCE: Foundry

Joel Hammond, OpenText, publicrelations@opentext.com

COMTEX_469195086/2197/2025-10-01T08:30:00