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Model N Announces Second Quarter Fiscal Year 2024 Financial Results

SAN MATEO, Calif., May 6, 2024 (BUSINESS WIRE) --
Model N, Inc. (NYSE: MODN), a leader in cloud revenue management solutions, today announced financial results for the second quarter of fiscal year 2024 ended March 31, 2024.

Second Quarter 2024 Financial Highlights

Revenues: Total revenues were $65.1 million, an increase of 4% from the second quarter of fiscal year 2023. Subscription revenues were $49.2 million, an increase of 9% from the second quarter of fiscal year 2023. Gross Profit: Gross profit was $37.2 million, an increase of 6% from the second quarter of fiscal year 2023. Gross margin was 57% for the second quarter of fiscal year 2024 compared to 56% for the second quarter of fiscal year 2023. Non-GAAP gross profit was $39.8 million, an increase of 5% from the second quarter of fiscal year 2023. Non-GAAP gross margin was 61% for the second quarter of fiscal year 2024 compared to 60% for the second quarter of fiscal year 2023. Subscription gross margin was 66% compared to 64% for the second quarter of fiscal year 2023. Non-GAAP subscription gross margin was 69% compared to 68% for the second quarter of fiscal year 2023. GAAP Loss and Non-GAAP Income from Operations: GAAP loss from operations was $2.6 million compared to loss from operations of $3.1 million for the second quarter of fiscal year 2023. Non-GAAP income from operations was $10.7 million, an increase of 19% from the second quarter of fiscal year 2023. GAAP Net Loss: GAAP net loss was $1.4 million compared to a net loss of $33.3 million for the second quarter of fiscal year 2023. GAAP diluted net loss per share attributable to common stockholders was $0.04 based upon weighted average shares outstanding of 39.2 million compared to net loss per share of $0.88 for the second quarter of fiscal year 2023 based upon weighted average shares outstanding of 37.9 million. Non-GAAP Net Income: Non-GAAP net income, was $9.4 million, an increase of 38% from the second quarter of fiscal year 2023. Non-GAAP net income per diluted share was $0.24 based upon diluted weighted average shares outstanding of 39.7 million compared to non-GAAP net income per diluted share of $0.18 for the second quarter of fiscal year 2023 based upon diluted weighted average shares outstanding of 38.9 million. Beginning second quarter of fiscal year 2024, Non-GAAP net income is presented after provision for Non-GAAP provision for income tax. The Company utilized a federal rate plus a net state rate that excluded the impact of NOLs and valuation allowances to calculate its non-GAAP blended statutory rate. All periods presented were revised to conform with this presentation. Adjusted EBITDA: Adjusted EBITDA was $10.9 million, an increase of 18% from the second quarter of fiscal year 2023. Adjusted EBITDA margin was 17% compared to 15% for the second quarter of fiscal year 2023. SaaS ARR and SaaS Net Dollar Retention: SaaS ARR hit $139.1 million, representing growth of 11% year-over-year. Trailing 12-month SaaS net dollar retention was 108%. RPO and Current RPO: Total RPO balance was $367.9 million, which was up 9% on a year-over-year basis and up 6% sequentially. The current portion of our RPO balance was up to $168.3 million, representing growth of 15% year-over-year and up 7% sequentially.

A reconciliation of GAAP to non-GAAP financial measures has been provided in the financial tables included in this press release.

Transaction with Vista Equity Partners

Due to the Company's pending acquisition by affiliates of Vista Equity Partners that was announced on April 8, 2024 there will not be a conference call or live webcast to discuss these financial results. In addition, the Company will not be providing financial guidance for the third quarter of fiscal year 2024 and is suspending its financial guidance for the full fiscal year 2024 as a result of the pending transaction.

About Model N

Model N is a leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. Our intelligent platform powers your digital transformation with integrated technology, data, analytics, and expert services that deliver deep insight and control.

Our integrated cloud solution is proven to automate pricing, incentive, and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world's leading pharmaceutical, medical technology, semiconductor, and high-tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom, and Microchip Technology. For more information, visit www.modeln.com.

Additional Information and Where to Find It

This communication does not constitute an offer to sell or the solicitation of an offer to buy any securities or a solicitation of any vote or approval. This press release may be deemed to be solicitation material in respect of the proposed transaction involving Model N, Inc. ("Model N") and affiliates of Vista Equity Partners. In connection with the proposed transaction, Model N has filed a preliminary proxy statement on Schedule 14A with the Securities and Exchange Commission (the "SEC") and intends to file a definitive proxy statement on Schedule 14A and furnish to stockholders a proxy statement and WHITE proxy card. This press release is not a substitute for the proxy statement or any other document that Model N may file with the SEC or send to its stockholders in connection with the proposed transaction. INVESTORS AND STOCKHOLDERS OF MODEL N ARE URGED TO READ THE PROXY STATEMENT AND OTHER RELEVANT MATERIALS WHEN THEY BECOME AVAILABLE BEFORE MAKING ANY VOTING DECISION WITH RESPECT TO THE PROPOSED TRANSACTION BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION ABOUT MODEL N AND THE PROPOSED TRANSACTION. The preliminary proxy statement and future materials to be filed by Model N will be made available to Model N's investors and stockholders at no expense to them and copies may be obtained free of charge on Model N's website at https://investor.modeln.com/. In addition, all of those materials will be available at no charge on the SEC's website at www.sec.gov.

Model N and its directors, executive officers, other members of its management and employees may be deemed to be participants in the solicitation of proxies of Model N stockholders in connection with the proposed transaction under SEC rules. Investors and stockholders may obtain more detailed information regarding the names, affiliations and interests of Model N's executive officers and directors in the solicitation by reading the preliminary proxy statement filed with the SEC in connection with the transaction, the Annual Report on Form 10-K for the fiscal year ended September 30, 2023 and the subsequent Quarterly Reports on Form 10-Q, and the definitive proxy statement and other relevant materials that will be filed with the SEC in connection with the proposed transaction when they become available. Information concerning the interests of Model N's participants in the solicitation, which may, in some cases, be different than those of the Model N's stockholders generally, are set forth in the preliminary proxy statement filed with the SEC and will be set forth in the definitive proxy statement relating to the proposed transaction when it becomes available.

Forward-Looking Statements

This press release may contain forward-looking statements including, among other things, statements regarding the potential merger and financial results of the Model N, as well as any assumptions underlying any of the foregoing. The words "believe," "may," "will," "estimate," "continue," "anticipate," "intend," "expect," and similar expressions are intended to identify forward-looking statements. These forward-looking statements are subject to risks, uncertainties, and assumptions. If the risks materialize or assumptions prove incorrect, actual results could differ materially from the results implied by these forward-looking statements. Risks include, but are not limited to: (i) the ability to obtain the requisite approval from stockholders of Model N; (ii) the risk that the proposed transaction may not be completed in a timely manner or at all; (iii) the possibility that competing offers or acquisition proposals for Model N will be made; (iv) the possibility that any or all of the various conditions to the consummation of the proposed transaction may not be satisfied or waived, including the failure to receive any required regulatory approvals from any applicable governmental entities; (v) the occurrence of any event, change or other circumstance that could give rise to the termination of the merger agreement, including in circumstances that would require Model N to pay a termination fee or other expenses; (vi) the effect of the pendency of the proposed transaction on Model N's ability to retain and hire key personnel, its ability to maintain relationships with its customers, suppliers and others with whom it does business, its business generally or its stock price; (vii) risks related to diverting management's attention from Model N's ongoing business operations or the loss of one or more members of the management team; (viii) the risk that stockholder litigation in connection with the proposed transaction may result in significant costs of defense, indemnification and liability; (ix) delays in closing customer contracts; (x) Model N's ability to improve and sustain its sales execution, including increasing bookings and growing revenues; (xi) the timing of new orders and the associated revenue recognition; (xii) adverse changes in general economic or market conditions; (xiii) delays or reductions in information technology spending and resulting variability in customer orders from quarter to quarter; (xiv) competitive factors, including but not limited to pricing pressures, industry consolidation, entry of new competitors and new applications and marketing initiatives by Model N's competitors; (xv) Model N's ability to increase and manage its growth effectively; (xvi) acceptance of Model N's applications and services by customers; (xvii) success of new products; (xviii) the risk that the strategic initiatives that Model N may pursue will not result in significant future revenues; (xiv) changes in health care regulation and policy and tax in the United States and worldwide; (xx) Model N's ability to retain customers; and (xxi) adverse impacts on Model N's business and financial condition due to macroeconomic and geopolitical factors, such as inflation, rising interests, pandemics, banking system instability and geopolitical conflicts. Further information on risks that could affect Model N's results is included in its filings with the SEC, including its most recent quarterly report on Form 10-Q and its annual report on Form 10-K for the fiscal year ended September 30, 2023, and any current reports on Form 8-K that it may file from time to time. Should any of these risks or uncertainties materialize, actual results could differ materially from expectations. Model N assumes no obligation to, and does not currently intend to, update any such forward-looking statements after the date of this communication.

Non-GAAP Financial Measures

We have provided in this release financial information that has not been prepared in accordance with accounting standards generally accepted in the United States of America ("GAAP"). We use these non-GAAP financial measures internally in analyzing our financial results and believe they are useful to investors, as a supplement to GAAP measures, in evaluating our ongoing operational performance. We believe that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends, and in comparing our financial results with other companies in our industry, many of which present similar non-GAAP financial measures to investors.

Non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Investors are encouraged to review the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures below. A reconciliation of our non-GAAP financial measures to their most directly comparable GAAP measures has been provided in the financial statement tables included below in this press release.

Our reported results include certain non-GAAP financial measures, including non-GAAP gross profit, non-GAAP gross margin, non-GAAP subscription gross profit, non-GAAP subscription gross margin, non-GAAP income from operations, non-GAAP net income, non-GAAP net income per share, adjusted EBITDA and free cash flow. Non-GAAP gross profit and subscription gross profit excludes stock-based compensation expenses and amortization of intangible assets as they are often excluded by other companies to help investors understand the operational performance of their business. Non-GAAP income from operations excludes stock-based compensation expense and amortization of intangible assets. Non-GAAP net income excludes stock-based compensation expense, amortization of intangible assets, amortization of debt issuance costs, and loss on extinguishment of debt. Additionally, stock-based compensation expense varies from period to period and from company to company due to such things as valuation methodologies and changes in stock price. Adjusted EBITDA is defined as net loss, adjusted for depreciation and amortization, stock-based compensation expense, interest expenses, interest income, other income (expenses), net, provision for income taxes, and loss on extinguishment of debt. Reconciliation tables are provided in this press release.

SaaS ARR is defined as the annualized value of our SaaS revenue, which is derived by dividing the SaaS portion of our recurring subscription revenue for the quarter by the number of days in the quarter, and multiplying it by 365 to get an annualized number. SaaS Net Dollar Retention uses the same SaaS ARR calculations to measure the percentage change in SaaS ARR from customers that are in the current period and the year-ago period. SaaS ARR that has been added from new customers that were not in the year-ago calculation is excluded from the SaaS Net Dollar Retention calculation. SaaS Net Dollar Retention has been reduced by any amount of churn for the customers that were in the year-ago period. SaaS ARR and SaaS Net Dollar Retention should be viewed independently of revenue, deferred revenue, and remaining performance obligations, and are not intended to be a substitute for, or combined with, any of these items.

Free cash flow is defined as net cash provided by operating activities less cash used for purchase of property plant and equipment.

We have not reconciled guidance for non-GAAP financial measures to their most directly comparable GAAP measures because certain items that impact these measures are uncertain, out of our control and/or cannot be reasonably predicted or estimated, such as the difficulties of estimating certain items such as charges to stock-based compensation expense. Accordingly, a reconciliation of the non-GAAP financial measure guidance to the corresponding GAAP measures is not available without unreasonable effort.

                                                                                                Model N, Inc.
                                                                                    Condensed Consolidated Balance Sheets
                                                                                               (in thousands)
                                                                              As of March 31, 2024                               As of September 30, 2023
                                                                                  ------------------------------------------------                        ------------------------------------------------
Assets                                                                                                                                             
Current assets                                                                                                                                     
                                                                                                     $  334,559                        $  301,355  
    Cash and cash equivalents
                                                                                          86             91  
    Funds held for customers
                                                                                      79,260         61,761  
    Accounts receivable, net
                                                                                       4,610          5,922  
    Prepaid expenses
                                                                                       8,462         14,777  
    Other current assets
                                                                                  -------------------- -------- --------------------                      -------------------- -------- --------------------
                                                                                     426,977        383,906  
        Total current assets
Property and equipment, net                                                            1,125          1,242  
Operating lease right-of-use assets                                                    7,707          9,885  
Goodwill                                                                              65,665         65,665  
Intangible assets, net                                                                26,795         30,176  
Other assets                                                                          10,131          9,221  
                                                                                  -------------------- -------- --------------------                      -------------------- -------- --------------------
                                                                                                     $  538,400                        $  500,095  
            Total assets
                                                                                  ==================== ======== ====================                      ==================== ======== ====================
Liabilities and Stockholders' Equity                                                                                    
Current liabilities                                                                                                                                
                                                                                                     $    4,483                        $    3,888  
    Accounts payable
                                                                                          86             91  
    Customer funds payable
                                                                                      14,257         14,645  
    Accrued employee compensation
                                                                                       5,485          8,700  
    Accrued liabilities
                                                                                       4,151          4,408  
    Operating lease liabilities, current portion
                                                                                      82,074         61,745  
    Deferred revenue, current portion
                                                                                  -------------------- -------- --------------------                      -------------------- -------- --------------------
                                                                                     110,536         93,477  
        Total current liabilities
Long-term liabilities                                                                                                                              
                                                                                     281,203        280,358  
    Long term debt
                                                                                       4,705          6,755  
    Operating lease liabilities, less current portion
                                                                                       4,933          4,042  
    Other long-term liabilities
                                                                                  -------------------- -------- --------------------                      -------------------- -------- --------------------
                                                                                     290,841        291,155  
        Total long-term liabilities
                                                                                  -------------------- -------- --------------------                      -------------------- -------- --------------------
                                                                                     401,377        384,632  
            Total liabilities
                                                                                  -------------------- -------- --------------------                      -------------------- -------- --------------------
Stockholders' equity                                                                                                    
                                                                                           6              6  
    Common stock
                                                                                     439,297        414,562  
    Additional paid-in capital
                                                                                      (2,235                    )       (2,245                    )
    Accumulated other comprehensive loss
                                                                                    (300,045                    )     (296,860                    )
    Accumulated deficit
                                                                                  -------------------- -------- --------------------                      -------------------- -------- --------------------
                                                                                     137,023        115,463  
            Total stockholders' equity
                                                                                  -------------------- -------- --------------------                      -------------------- -------- --------------------
                                                                                                     $  538,400                        $  500,095  
            Total liabilities and stockholders' equity
                                                                                  ==================== ======== ====================                      ==================== ======== ====================
                                                                                                                                                                        Model N, Inc.
                                                                                                                                                       Condensed Consolidated Statements of Operations
                                                                                                                                                          (in thousands, except per share amounts)
                                                                                                       Three Months Ended March 31,                                                                                                       Six Months Ended March 31,
                                                                        -------------------------------------------------------------------------------------------------------------------------                            -------------------------------------------------------------------------------------------------------------------------
                                                            2024              2023             2024              2023   
                                                                        -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
Revenues                                                                                                                                                                                  
                                                                                           $         49,182                        $  44,925                        $         96,837                        $  89,139  
    Subscription
                                                                                  15,929        17,679               31,765        32,619  
    Professional services
                                                                        -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
                                                                                  65,111        62,604              128,602       121,758  
        Total revenues
Cost of revenues                                                                                                                                                                                                       
                                                                                  16,833        16,121               33,544        31,727  
    Subscription
                                                                                  11,040        11,499               22,198        22,164  
    Professional services
                                                                        -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
                                                                                  27,873        27,620               55,742        53,891  
        Total cost of revenues
                                                                        -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
Gross profit                                                                      37,238        34,984               72,860        67,867  
Operating expenses                                                                                                                                                                                                     
                                                                                  12,588        12,403               25,268        25,167  
    Research and development
                                                                                  15,157        14,222               29,117        27,199  
    Sales and marketing
                                                                                  12,118        11,481               23,767        22,172  
    General and administrative
                                                                        -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
                                                                                  39,863        38,106               78,152        74,538  
        Total operating expenses
                                                                        -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
Loss from operations                                                              (2,625                    )      (3,122                    )             (5,292                    )      (6,671                    )
Interest expense                                                                   1,836         1,508                3,670         2,942  
Loss on extinguishment of debt                                            --        29,493       --        29,493  
Interest income                                                                            $         (3,842                    )      (1,789                    )             (7,382                    )      (3,089                    )
Other expenses (income), net                                                         (10                    )          83                  107            18  
                                                                        -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
Loss before income taxes                                                            (609                    )     (32,417                    )             (1,687                    )     (36,035                    )
Provision for income taxes                                                           778           902                1,498         1,334  
                                                                        -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
Net loss                                                                                   $         (1,387                    )                      $ (33,319                    )                      $         (3,185                    )                      $ (37,369                    )
                                                                        ==================== ============== ====================                      ==================== ======= ====================                      ==================== ============== ====================                      ==================== ======= ====================
Net loss per share:                                                                                                                                                                                                    
                                                                                           $          (0.04                    )                      $   (0.88                    )                      $          (0.08                    )                      $   (0.99                    )
        Basic and diluted
                                                                        ==================== ============== ====================                      ==================== ======= ====================                      ==================== ============== ====================                      ==================== ======= ====================
Weighted average number of shares used in computing net loss per share:                                                                                                                                                
                                                                                  39,225        37,917               39,062        37,719  
        Basic and diluted
                                                                        ==================== ============== ====================                      ==================== ======= ====================                      ==================== ============== ====================                      ==================== ======= ====================
                                                                                                                Model N, Inc.
                                                                                               Condensed Consolidated Statements of Cash Flows
                                                                                                               (in thousands)
                                                                                                                                            Six Months Ended March 31,
                                                                                                            --------------------------------------------------------------------------------------------------------------------------
                                                                                                2024              2023    
                                                                                                            -------------------- -------------- --------------------                      -------------------- -------- --------------------
Cash Flows from Operating Activities:                                                                                                                                              
                                                                                                                               $         (3,185                    )                      $  (37,369                    )
    Net loss
                                                                                                                                                                                   
  Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
                                                                                                                       3,816          4,262  
        Depreciation and amortization
                                                                                                                      22,187         20,767  
        Stock-based compensation
                                                                                                                         845            629  
        Amortization of debt issuance costs
                                                                                                              --         29,493  
        Loss on extinguishment of debt
                                                                                                                         249           (156                    )
        Deferred income taxes
                                                                                                                       2,642          2,416  
        Amortization of capitalized contract acquisition costs
                                                                                                                          (4                    )        1,077  
        Other non-cash charges
                                                                                                                                                                                   
        Changes in assets and liabilities, net of acquisition:
                                                                                                                     (17,519                    )      (27,963                    )
            Accounts receivable
                                                                                                                       6,325          8,471  
            Prepaid expenses and other assets
                                                                                                                         582         (1,300                    )
            Accounts payable
                                                                                                                        (390                    )       (9,890                    )
            Accrued employee compensation
                                                                                                                      (5,051                    )       (5,150                    )
            Other current and long-term liabilities
                                                                                                                      20,493          8,563  
            Deferred revenue
                                                                                                            -------------------- -------------- --------------------                      -------------------- -------- --------------------
                                                                                                                      30,990         (6,150                    )
                Net cash provided by (used in) operating activities
                                                                                                            -------------------- -------------- --------------------                      -------------------- -------- --------------------
Cash Flows from Investing Activities:                                                                                                                                              
                                                                                                                        (339                    )         (106                    )
    Purchases of property and equipment
                                                                                                            -------------------- -------------- --------------------                      -------------------- -------- --------------------
                                                                                                                        (339                    )         (106                    )
                Net cash used in investing activities
                                                                                                            -------------------- -------------- --------------------                      -------------------- -------- --------------------
Cash Flows from Financing Activities:                                                                                                                                              
                                                                                                                       2,548          2,555  
    Proceeds from exercise of stock options and issuance of common stock under employee stock purchase plan
                                                                                                              --        253,000  
    Proceeds from issuance of 2028 Notes
                                                                                                              --         (6,958                    )
    Payment of debt issuance cost for 2028 Notes
                                                                                                              --       (165,210                    )
    Repayments of 2025 Notes
                                                                                                                          (5                    )         (374                    )
                Net changes in customer funds payable
                                                                                                            -------------------- -------------- --------------------                      -------------------- -------- --------------------
Net cash provided by financing activities                                                                              2,543         83,013  
                                                                                                            -------------------- -------------- --------------------                      -------------------- -------- --------------------
Effect of exchange rate changes on cash and cash equivalents                                                               5            (12                    )
Net increase in cash and cash equivalents                                                                             33,199         76,745  
Cash and cash equivalents                                                                                                                                                          
                                                                                                                     301,446        194,127  
    Beginning of period
                                                                                                            -------------------- -------------- --------------------                      -------------------- -------- --------------------
                                                                                                                               $        334,645                        $  270,872  
    End of period
                                                                                                            ==================== ============== ====================                      ==================== ======== ====================
                                                                                                                                                                                           Model N, Inc.
                                                                                                                                                                       Reconciliation of GAAP to Non-GAAP Operating Results
                                                                                                                                                                             (in thousands, except per share amounts)
 
                                                                                                                          Three Months Ended March 31,                                                                                                       Six Months Ended March 31,
                                                                                                              -------------------------------------------------------------------------------------------------------------------------                            -------------------------------------------------------------------------------------------------------------------------
                                                                               2024              2023             2024              2023   
                                                                                                              -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
Reconciliation from GAAP net loss to adjusted EBITDA                                                                                                                                                         
                                                                                                              $         (1,387                    )                      $ (33,319                    )                      $         (3,185                    )                      $ (37,369                    )
    GAAP net loss
                                                                                                                                                                                                             
    Reversal of non-GAAP items
                                                                                                     11,622        10,362               22,187        20,767  
        Stock-based compensation expense
                                                                                                      1,856         1,989                3,816         4,262  
        Depreciation and amortization
                                                                                                      1,836         1,508                3,670         2,942  
        Interest expense
                                                                                             --        29,493       --        29,493  
        Loss on extinguishment of debt
                                                                                                     (3,842                    )      (1,789                    )             (7,382                    )      (3,089                    )
        Interest income
                                                                                                        (10                    )          83                  107            18  
        Other (income) expense, net
                                                                                                        778           902                1,498         1,334  
        Provision for income taxes
                                                                                                              -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
                                                                                                              $         10,853                        $   9,229                        $         20,711                        $  18,358  
            Adjusted EBITDA
                                                                                                              ==================== ============== ====================                      ==================== ======= ====================                      ==================== ============== ====================                      ==================== ======= ====================
                                                                                                                                                                                          
                                                                                                                          Three Months Ended March 31,                                                                                                       Six Months Ended March 31,
                                                                                                              -------------------------------------------------------------------------------------------------------------------------                            -------------------------------------------------------------------------------------------------------------------------
                                                                               2024              2023             2024              2023   
                                                                                                              -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
Reconciliation from GAAP gross profit to non-GAAP gross profit                                                                                                                                               
                                                                                                              $         37,238                        $  34,984                        $         72,860                        $  67,867  
    GAAP gross profit
                                                                                                                                                                                                             
    Reversal of non-GAAP expenses
                                                                                                      2,175         2,370                4,390         4,847  
        Stock-based compensation (a)
                                                                                                        427           427                  854         1,136  
        Amortization of intangible assets (b)
                                                                                                              -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
                                                                                                              $         39,840                        $  37,781                        $         78,104                        $  73,850  
            Non-GAAP gross profit
                                                                                                              ==================== ============== ====================                      ==================== ======= ====================                      ==================== ============== ====================                      ==================== ======= ====================
                                                                                                       61.2                    %        60.3                    %               60.7                    %        60.7                    %
    Percentage of revenue
                                                                                                                                                                                          
                                                                                                                          Three Months Ended March 31,                                                                                                       Six Months Ended March 31,
                                                                                                              -------------------------------------------------------------------------------------------------------------------------                            -------------------------------------------------------------------------------------------------------------------------
                                                                               2024              2023             2024              2023   
                                                                                                              -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
Reconciliation from GAAP subscription gross profit to non-GAAP subscription gross profit                                                                                                                     
                                                                                                              $         32,349                        $  28,804                        $         63,293                        $  57,412  
    GAAP subscription gross profit
                                                                                                                                                                                                             
    Reversal of non-GAAP expenses
                                                                                                      1,208         1,307                2,443         2,644  
        Stock-based compensation (a)
                                                                                                        427           427                  854         1,136  
        Amortization of intangible assets (b)
                                                                                                              -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
                                                                                                              $         33,984                        $  30,538                        $         66,590                        $  61,192  
            Non-GAAP subscription gross profit
                                                                                                              ==================== ============== ====================                      ==================== ======= ====================                      ==================== ============== ====================                      ==================== ======= ====================
                                                                                                                                       Three Months Ended March 31,                                                                                              Six Months Ended March 31,
                                                                                                                                ----------------------------------------------------------------------------------------------------------------                            ----------------------------------------------------------------------------------------------------------------
                                                                                             2024         2023         2024         2023   
                                                                                                                                -------------------- ------ --------------------                      -------------------- ------ --------------------                      -------------------- ------ --------------------                      -------------------- ------ --------------------
Reconciliation from GAAP professional services gross profit to non-GAAP professional services gross profit                                                                                                    
                                                                                                                                $  4,889                        $  6,180                        $  9,567                        $ 10,455  
    GAAP professional services gross profit
                                                                                                                                                                                                              
    Reversal of non-GAAP expenses
                                                                                                                  967        1,063        1,947        2,203  
        Stock-based compensation (a)
                                                                                                                                -------------------- ------ --------------------                      -------------------- ------ --------------------                      -------------------- ------ --------------------                      -------------------- ------ --------------------
                                                                                                                                $  5,856                        $  7,243                        $ 11,514                        $ 12,658  
            Non-GAAP professional services gross profit
                                                                                                                                ==================== ====== ====================                      ==================== ====== ====================                      ==================== ====== ====================                      ==================== ====== ====================
                                                                                                        Three Months Ended March 31,                                                                                                       Six Months Ended March 31,
                                                                                            -------------------------------------------------------------------------------------------------------------------------                            -------------------------------------------------------------------------------------------------------------------------
                                                             2024              2023             2024              2023   
                                                                                            -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
Reconciliation from GAAP operating loss to non-GAAP operating income                                                                                                                       
                                                                                            $         (2,625                    )                      $  (3,122                    )                      $         (5,292                    )                      $  (6,671                    )
    GAAP operating loss
                                                                                                                                                                                           
    Reversal of non-GAAP expenses
                                                                                   11,622        10,362               22,187        20,767  
        Stock-based compensation (a)
                                                                                    1,655         1,726                3,381         3,734  
        Amortization of intangible assets (b)
                                                                                            -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
                                                                                            $         10,652                        $   8,966                        $         20,276                        $  17,830  
            Non-GAAP operating income
                                                                                            ==================== ============== ====================                      ==================== ======= ====================                      ==================== ============== ====================                      ==================== ======= ====================
                                                                                                                                                                        
Numerator                                                                                                                                                                                  
Reconciliation between GAAP net loss and non-GAAP net income                                                                                                                               
                                                                                            $         (1,387                    )                      $ (33,319                    )                      $         (3,185                    )                      $ (37,369                    )
    GAAP net loss
                                                                                      778           902                1,498         1,334  
    GAAP provision for income tax
                                                                                            -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
                                                                                     (609                    )     (32,417                    )             (1,687                    )     (36,035                    )
    GAAP loss before provision for income tax
                                                                                                                                                                                           
    Reversal of non-GAAP expenses
                                                                                   11,622        10,362               22,187        20,767  
        Stock-based compensation (a)
                                                                                    1,655         1,726                3,381         3,734  
        Amortization of intangible assets (b)
                                                                           --        29,493       --        29,493  
        Loss on extinguishment of debt (c)
                                                                                      424           327                  845           629  
        Amortization of debt issuance costs (c)
                                                                                            -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
                                                                                            $         13,092                        $   9,491                        $         24,726                        $  18,588  
            Non-GAAP net income before income tax provision
                                                                                            -------------------- -------------- --------------------                      -------------------- ------- --------------------                      -------------------- -------------- --------------------                      -------------------- ------- --------------------
  

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